Outcome
Design and configure Service Cloud across all major channels and pass the Service Cloud Consultant exam.
Best for
Admins, BAs, and consultants moving into customer service and contact center work.
You'll cover
Case management, omni-channel, knowledge, entitlements, service contracts, support analytics.
Taught live by Salesforce Certified Salesforce Certified Service Cloud Consultant instructors.
No recorded courses to passively watch. You sit in real classes with a real instructor who holds the exact credential you're working toward — and a small cohort of peers chasing the same goal.
- Instructors hold the credential you are prepping for
- Small live cohorts (cap of 24 students)
- Live screen-share demos and code reviews
- Weekly 1:1 mentor hour for every student
- Same-day recordings if you can not make a session
- Direct Slack access to your instructor
Instructors for this course
Lena Martinez
Lead Instructor · Admin Track
Sara Patel
Instructor · Consultant Track
Detailed week-by-week curriculum publishing soon.
We are finalizing the syllabus PDF for this course with our instructor team. The high-level scope is below. Want the full syllabus the moment it ships?
Course scope
What you will cover, at a high level.
A topic outline. Week-by-week detail will be added when the full syllabus is published.
Case object, support processes, statuses, and milestones
Queues, assignment rules, and escalation rules
Email-to-Case, Web-to-Case, and channel-specific setup
Omni-channel routing, presence statuses, and skills
Knowledge: article types, lifecycle, and search
Entitlements, milestones, and SLAs
Service contracts and entitlement processes
CTI and telephony integration overview
Agent productivity tools: macros, quick text, lightning console
Field Service basics and when to upsell to it
Service analytics and dashboards for managers
Self-service and Experience Cloud customer portals
Hands-on
Projects you will build in cohort.
Subject to refinement as we finalize the syllabus. Every project ships to your portfolio.
Design a multi-channel support process for a sample business
Build an escalation matrix tied to entitlements and SLAs
Set up a knowledge base with article types and approval workflow
Configure omni-channel routing with skills-based assignment
Cert-aligned
Every module maps to the official blueprint for Salesforce Certified Service Cloud Consultant.
Live cohorts
Small live classes capped at 24, with a weekly 1:1 mentor hour.
Placement support
Resume, LinkedIn, portfolio, mock interviews, and a placement coach until you sign.
Tuition & enrollment
Competitive pricing. Pay once, or in monthly installments.
Standalone course price below. If you want this course plus the rest of a career path, the bundle saves more.
Standalone course
$1,600
6-8 weeks live cohort
- Full live curriculum + recordings
- 1:1 mentor hour weekly
- Capstone projects in your portfolio
- First exam voucher included*
- Placement support after graduation
Career bundle
$3,800
Includes this course + 3-5 more, in the right order for hiring.
Salesforce Consultant Program →
- Bundled courses + soft skills
- Multiple certifications
- End-to-end placement support
- Save $1,500 vs courses bought separately
Payment plan
$540/mo
Split into 3 monthly payments at no extra cost.
- 3 monthly payments
- No finance charges or fees
- Set up during your enrollment call
- Same content, same instructors
No agency middleman
You pay one transparent price for instruction, mentorship, and placement support.
Refund window
Full refund through end of week 2 — see our Refund Policy.
Pricing is indicative
Final pricing confirmed at enrollment. Prices in USD, exclusive of any applicable sales tax, VAT, or GST.
* Voucher eligibility: complete the course, score 80%+ on a final mock exam, and sit your certification within 90 days of completion. Retake voucher provided under the same conditions if you don’t pass on the first attempt. Full policy on the Certifications page.
Next steps
Ready when you are.
- Enroll in the next cohort — applications take 60 seconds
- Download the full syllabus to review offline or share with your manager
- Book a 15-minute call with an advisor — no pressure
Next cohort
Your Salesforce career starts on a Monday.
June 17, 2026. 7 seats left. Apply in 60 seconds — we'll set up a 15-minute call to see if it's a fit.